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Michiel Van Kets's Articles in Management

  • The Reasons For Team Building
    Team work is essential in business and the workplace and working together as a team is much more efficient and productive than as an individual. Team building is all about empowering people, nurturing their behaviour and attitude. This is achieved through respect, encouragement, enthusiasm and caring for people rather than an environment where peop
  • How Ice Breaker Games Are Used In Business
    It is be a misconception to think that games are just for children. Ice breaker games can be used effectively in business settings and serve a wide number of functions. The primary use for icebreakers, as the name implies, is as a form of facilitation between members in a group that may not be familiar with one another, as a means to introduce stra
  • Can Team Building Exercises Help To Improve Business Performance?
    Having a strong and effective team culture in your organisation will really boost your business' overall productivity, achievements and development, as well as making your business more pleasant to work for, helping you keep and recruit top staff. However these types of teams don't just happen by accident though, they need to be created and develop
  • What Are Team Building Exercises And What Is Their Purpose?
    Team building exercises can be fun and challenging, but the real reason more and more organisations and businesses use team building exercises these days is because of the various ways in which these exercises can be effective and useful toward achieving organisational goals. In essence, team building exercises encompass a wide range of group or or
  • How Customer Service Courses Can Work For Your Employees And Your Customers
    Training staff in how to provide high quality customer service can reap dividends for both the employee and the organisation as a whole. Customer expectations for service are increasing annually and tend to be set by the best in the industry. As the market leaders push the boundaries even higher customers expect or demand the same from product prov
  • Why Ice Breaker Games Work When Used Correctly
    An icebreaker is a task or exercise designed to help a group of individuals start the process of forming a team. Exercises that fall into this category tend to be quick and easy to organise and simple and non-threatening to the group so as to encourage dialogue and the flow of information.
  • Who Should Be Using Customer Service Training
    Any employee who interacts with a customer on any level should be a candidate for customer service training. Not only does the training teach the basic principles of how to interact professionally with customers, but gives the employee confidence in their own customer service abilities, leading to more satisfied staff and clients. The most importan
  • How Do You Find a Good Business Consultant?
    As a business grows often the initial resources of management and idea streams within the company are limited. With the company growth also follows the need to obtain further information and assistance to keep the business growing. Many large businesses take on the practice of hiring business consultants almost as a matter of standard however there is no reason that as a small business you can not consider the assistance of business consultants.

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