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Graham Baylis's Articles in Customer Service

  • Answer Your Business Phone Correctly - Or Risk Losing Customers
    When you have a business, it is really important that your phone calls are always answered professionally. Often, a voice over the phone will be the first experience a potential client or customer has with your company and so it is vital that you make a good first impression. A well-handled phone call could potentially make all of the difference, get it wrong and you risk loosing business...

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