If you are a tech support agent, chances are you have had some interesting phone calls from those seeking help for their technological problems. Whether people do not think their calls through, create problems which don't exist, or are completely techno-illiterate, these phone calls make for some pretty good laughs.
Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is. Obviously we need everything spelled out to us now!
AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.
Another Compaq technician received a call from a man complaining that the system wouldn't read word processing files from his old diskettes. After trouble- shooting for magnets and heat failed to diagnose the problem, it was found that the customer labeled the diskettes then rolled them into the typewriter to type the labels.
Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with Xeroxed copies of the floppies.
A technician advised his customer to put his troubled floppy back in the drive and close the door. The customer asked the tech to hold on, and was heard putting the phone down, getting up and crossing the room to close the door to his room.
Another customer called to say he couldn't get his computer to fax anything. After forty minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.
Another Dell customer needed help setting up a new program, so a Dell tech suggested he go to the local Egghead. "Yeah, I got me a couple of friends," the customer replied.
When told Egghead was a software store, the man said, "Oh, I thought you meant for me to find a couple of geeks." Who feels like the dork now?
Yet another Dell customer called to complain that his keyboard no longer worked. He had cleaned it by filling up his tub with soap and water and soaking the keyboard for a day, then removing all the keys and washing them individually-you can't say the man wasn't thorough!
A Dell technician received a call from a customer who was enraged because his computer had told him he was "bad and an invalid". The tech explained that the computer's "bad command" and "invalid" responses shouldn't be taken personally-you have to love our politically correct world!
An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button.
Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse-bless her heart.
Another customer called Compaq tech support to say her brand-new computer wouldn't work. She said she unpacked the unit, plugged it in, and sat there for twenty minutes waiting for something to happen.
When asked what happened when she pressed the power switch, she asked "What power switch?" Maybe you have to have a certain IQ to operate a computer?
One customer called tech support to ask "how much do Windows cost?" The agent replied "Windows costs about one hundred dollars."
The customer then sighed and said, "Oh, that's kind of expensive. Can I buy just one window?" These kinds of calls must make being a tech support agent seem worth it, for the humor alone.
A confused customer called their computer tech support for help with troubleshooting. The Agent said, "Ok, we're going to check your modem settings. First thing we need to do is make sure all programs are closed."
"How do I know if everything is closed?" the customer replied. "Make sure all windows are closed" the support said back.
Customer: "But...I'm in the basement. I don't have any windows here." People are awesome.
As you can see, being a tech support agent definitely has its little bonuses. Keeping a sense of humor can make work fun!
Article Source: http://www.abcarticledirectory.com
Ignacio Lopez worked in the information technology business for the last 31 years and written hundreds of articles about computer support. He recommends
using Help desk Charlotte for your IT needs.
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